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Customer journey
White Paper

The Customer Experience Lifecycle

By Microsoft Advertising
Marketing
CX
Commerce
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Woman standing in the sun, wearing sunglasses, thinking
White Paper

Differentiating Your Brand with EQ (Emotional Quotient)

By Microsoft Advertising
Marketing
CX
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Word game single letter tiles
Article

Words are only half the story: Why content experience matters

By Rakuten Aquafadas

Categories

Marketing
Read
An axe chopping wood
White Paper

How to Convince Your CMO to go Headless

By Sitecore
Marketing
CX
Commerce
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Customer Booking Habits Infographic Thumbnail Image
White Paper

[Infographic] The Travel Marketer's Guide To Customer Booking Habits

By RedEye
Marketing
CX
Commerce
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Churn mapping diagram with audio icon overlay
Video

A Project for Reducing Churn

By Peter Barker - Rufus Leonard, Sitecore
Play
Linked devices, documents, and cloud concept
Webinar
On Demand

Streamlining Multi-Channel Content Delivery

By Jean-Paul Bouteloup - PwC, Morag Cuddeford-Jones - Bizibl, Stéphane Dayras - Rakuten Aquafadas
Marketing
Technology
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Pile of untidy books
White Paper

The Power of Single Source Publishing

By censhare
Marketing
CX
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Bullseye
White Paper

Personalization: Good Practice, Bad Habits, and the Effect on Customer Experience

By censhare
CX
Marketing
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Chatbot on phone
Article

How Chatbots Can Be Successful for Customer Service

By MessengerPeople

Categories

CX
Read
Globe with world map
Article

Localisation, Language, and Loyalty - The 3 Keys to Customer Experience

By Paul Fennemore - Sitecore

Categories

CX
Read
Smart speaker
White Paper

Future of Marketing: The Era of Digital Assistants

By Microsoft Advertising
Marketing
CX
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Tags

Advertising
Analytics
Analytics Suite
Android
App Development & Maintenance
Apps
Artificial Intelligence (AI)
Attribution
Attribution Modelling
Audit Control
Automation
Automotive
Automotive Marketing
B2B
B2B Commerce
B2B eCommerce
B2B Outreach
B2C List and Data Suppliers (incl. Brokers and Prospect Pooling)
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