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Headless
White Paper

A Practical Guide to Headless eCommerce

By Klevu
Commerce
CX
Marketing
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2022 CX Imperatives - Front cover thumbnail
White Paper

2022 CX Imperatives: Shaping Customer Relationships in the New Age of Experience

By Merkle
CX
Marketing
Commerce
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Maturity assessment: The road to customer centricity - Front cover thumbnail
White Paper

Maturity assessment: The road to customer centricity

By Merkle
CX
Marketing
Commerce
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Books on wooden shelves arranged to appear like a tree
White Paper

How to Get Knowledge to Front Line Touchpoints and Revolutionise CX

By eGain
CX
Marketing
Commerce
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Voice of the Customer
White Paper

What Voice of the Customer (VOC) Can Do For Your Brand

By Talkwalker
Marketing
CX
Commerce
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Many hot air balloons, heading upwards
White Paper

Unlocking the Full Value of Customer Journey Analytics

By Apteco
CX
Marketing
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A happy woman, looking at her phone
White Paper

The 4 Stages of Personalisation

By Upland Localytics
Marketing
Commerce
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Customer Connections
White Paper

Automating Meaningful Customer Connections

By RedEye
Commerce
CX
Marketing
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Illustration of a clipboard with a checklist on it
White Paper

A Checklist for Your Automated Email Campaigns

By Upland Adestra
Marketing
Commerce
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White Paper

The Rise of Online Influencers – And Why They Matter to Pharma

By Convosphere
Marketing
CX
Commerce
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Man, opening package, looking happy
White Paper

[eCommerce Research] The Shipping Methods Customers Expect in 2022

By Sendcloud
Commerce
Logistics
Marketing
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Person sitting at laptop, looking serious, possibly experiencing friction during a digital experience
White Paper

The Value of Adding Friction to a Frictionless Experience

By Merkle
Marketing
CX
Commerce
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