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The Death of the Call Centre

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The Death of the Call Centre and The Future of Customer Service

By Yext

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Article

How to Create Brand Advocates - 5 Ways

By Yext

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Homewares

Article

Use UGC to Engage Home and Garden Customers Post-Lockdown

By Feefo

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packages outside a front door

Article

How to Emulate Successful Subscription Businesses

By Feefo

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Pixelated hand hovering over shopping cart

Article

Consumer Questions Convert to Clicks Twice as Often They Used To — Here’s Why

By Yext

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Keeping Customers

Article

4 Ways to Reduce Churn: Exactly Why Customers Bail and How To Keep Them

By Yext

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Styleized cartoon of suited man and robot appearing to square up to each other for a fight

Article

[Video] Man vs Machine: What really drives customer value?

By RedEye

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Hand, holding fountain pen, having written "Identify the customer need" on lined pad, with hand-drawn picture of a lit lightbulb

Article

Maximising Short-Term Change - Without Jeopardising Brand Health

By RedEye

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Shopper wearing protective face mask, using phone

Article

How the World's 50 Most Popular Brands Survived the Pandemic

By Talkwalker

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Way Forward

Article

5 Insights From Your Customer Feedback That Will Prepare You for Recovery

By Feefo

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Content Discussion

Article

How To Leverage Hero, Hub And Hygiene Content For Kick-Ass Results

By Shootsta

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Heavy machinery start button with label "Reset the World"

White Paper

Adapting to the Digital Business Imperative

By censhare

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