The continued explosion of mobile devices, ever-increasing customer expectations, and accelerating pace of business are pushing today’s support organizations to the brink. Luckily, remote support solutions are available which enable these same organizations to not just keep pace, but to continuously improve their customers’ support experiences. In fact, today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices, richer analytics, and a better technician/customer experience than ever before.
 
On this On-Demand webinar, join Sean Rivers, Director of Operations Technology, Republic Wireless, John Ragsdale, VP Research, Technology and Social at TSIA, and Peter Zeinoun, Director of Products for LogMeIn Rescue. They’ll discuss the challenges of the evolving support landscape, and the tremendous opportunities that technology presents in meeting those challenges. On this On-Demand webinar, you’ll hear:
 
From John Ragsdale from TSIA: John will discuss new features and capabilities being introduced by leading remote support platforms and how you can leverage the capabilities beyond technical support.
 
From Sean Rivers from Republic Wireless: Sean will share how Republic Wireless approaches customer support in today’s hyper-competitive mobile environment, where customers reign and their loyalty must be continuously re-earned.
 
From Peter Zeinoun from LogMeIn: Peter will share his views on today’s support challenges and showcase how LogMeIn continues to innovate its support solution, Rescue, in order to remain the tool of choice for today’s support organizations.