An unexpected turn of events can cause upheaval in a business, and when the norm rapidly becomes a thing of the past, your customer service team are often the first to feel the strain.

Things can be about as far from ‘business as usual’ as it’s possible to get, but whatever challenges you face there are steps that you can take to divert some traffic away from your customer service team, giving them the time and resource needed to deliver the level of support that your customers expect.

In this guide, we’ll give you an idea of some of the things you can do to alleviate pressure; from the point that disruption hits to some longer term measures that you can take to make sure that your customer service team is ready for whatever’s around the corner.