How Chatbots are Changing the Customer Experience
Is artificial intelligence the solution humans need to outperform and deploy a conversational strategy at scale? According to Gartner, by 2019, 40% of customer service needs will be (totally or partially) automated. Available 24/7, chatbots represent a real opportunity for companies to pre-qualify conversations, leaving the human agents to focus on solving more complex queries more efficiently.
In this paper, we'll examine chatbots and chatbot best practice, then we'll hear expert opinions on the future of the technology.
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