Did you know that 80% of revenue for most companies comes from just 20% of their loyal customers? Do you know who your most loyal customers are and what motivates their devotion? That information is probably what is motivating more than 50% of fashion retailers to implement a formal customer experience management approach.

In this infogram, you’ll learn:

• The top two initiatives fashion retailers are implementing today to improve the customer experience.
• Challenges other retailers face in implementing such a program.
• Consumer motivations that are driving the concept of the intelligent store.