The COVID-19 pandemic has changed the way brands and consumers interact, while altering expectations on both ends. Companies that want to survive this shift will need to rely on intelligence from consumer conversations to adapt to the new normal. Here’s an overview of the emerging conversation trends you must take into account.

For this paper, Talkwalker teamed up with Trustpilot to create a groundbreaking report on the State of Conversation 2021. In it, you will find key information to shape your organization’s strategy, including:

• The results of a survey with responses from 1000+ PR, marketing and consumer insights professionals describing how brands are using intelligence from conversations to beat the effects of the pandemic with regard to consumer behavior
• In-depth analysis from 50 industry experts from all over the world
• Concrete examples from the evolution in conversations in 5 top industries, with their respective trending topics.