What will define great customer engagement in 2020? The answers will make the difference between a good strategy and a great one - one that will turn customer interest into conversions, and buyers into brand ambassadors. We wanted to know how top brands were approaching customer engagement 2020, so we posed the same question to thought leaders and marketing experts from brands like TGI Fridays, Foot Locker, Bottle Rocket, and Red Ant. Download the ebook to get their insights on what great customer engagement looks like, along with statistics you should know to further help with your strategic planning.