Navigating the New Normal: How CX has become even more important for retailers and brands
With the retail sector facing some of its biggest challenges ever, exclusive new Nuxeo research shows how - as the industry transitions to even more of a digital model - delivering exceptional digital customer experiences and personalisation are integral to inspiring loyalty.
Nuxeo asked UK consumers about the factors that would influence their retail and brand choices. This research, conducted by Censuswide, surveyed more than 2,000 UK consumers over the age of 16.
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