Twitter: The Complaint Box?


Twitter is one of the most used social media platforms alongside other popular sites such as Facebook and Instagram – but how an individual interacts with Twitter seems to be widely different to how they interact with the others.
And like most individuals, when I log onto Twitter nowadays, I am usually either a) looking at the news or b) complaining about the service I have received from a certain brand. The instantaneous, live updates make news reading quick and engaging on the platform, but complaints seem to be a huge part of many people’s usage, not just my own.
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