6 Steps for Discovering and Quantifying CX Improvement Opportunities


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Pete Lloyd, Site Optimisation Manager at Deliveroo, illustrates the process the delivery chain follows in order to identify, quantify and monetise particular issues your customers face on a day-to-day basis which could be improved.

"Deliveroo’s Best Practices for Managing Customers’ Digital Experiences" in association with UserReplay. You can watch the on-demand webcast here.