6 Steps for Discovering and Quantifying CX Improvement Opportunities


Pete Lloyd, Site Optimisation Manager at Deliveroo, illustrates the process the delivery chain follows in order to identify, quantify and monetise particular issues your customers face on a day-to-day basis which could be improved.

"Deliveroo’s Best Practices for Managing Customers’ Digital Experiences" in association with UserReplay. You can watch the on-demand webcast here.