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Playing to Win at Omnichannel

White Paper

Did you know that 80% of revenue for most companies comes from just 20% of their loyal customers? Do you know who your most loyal customers are and what motivates their devotion? That information is probably what is motivating more than 50% of fashion retailers to implement a formal customer experience management approach.

In this infogram, you’ll learn:

  • The top two initiatives fashion retailers are implementing today to improve the customer experience.
  • Challenges other retailers face in implementing such a program.
  • Consumer motivations that are driving the concept of the intelligent store.

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Below is an excerpt of "Playing to Win at Omnichannel". To get your free download, and unlimited access to the whole of bizibl.com, simply log in or join free.


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