Any logistics company setting its ten year business plan will inevitably look at how it believes consumer trends will change the way it needs to operate. There will be a whole series of questions that need to be explored:

Any logistics company setting its ten year business plan will inevitably look at how it believes consumer trends will change the way it needs to operate. There will be a whole series of questions that need to be explored:

• Will Click and Collect make up 20%, 50% or 80% of online orders in five years’ time?
• Will customers demand 24-hour or same day delivery?
• Will the majority of customers have online shopping passes which allows them to book a delivery slot at any time with their supermarket?
• Will drop boxes in smaller convenience stores, car parks and libraries be more widely adopted for less perishable or gift items?