Our vision is to build confidence in the debt collection and debt purchase industry amongst Member companies and the customers they deal with on a daily basis. Our aim is to make the debt collection process simple, clear and less stressful for those affected. We are committed to creating a sustainable future for the industry by:

• ensuring our Members put Customers at the heart of everything they do so that they have the confidence to engage
• acting as a Support network for all involved in and affected by the work of our Members
• taking Action to ensure that the highest standards are upheld and ongoing engagement with industry regulators and government is maintained