The majority of UK retailers have yet to nail the basics of multichannel retailing. Download Ampersand's Multichannel Retail Report to find out which retailers are excelling and which are failing when compared by online experience. What matters? What doesn’t? What should you do right now to improve customer experience?

The 36-page 2017 Multichannel Retail Report provides:

• Insight into the multi-channel retail capabilities of top retailers in the UK including Richer Sounds, Oliver Bonas, Burberry, John Lewis and 185+ more.
• The tools and data to benchmark your business against multi-channel criteria: usability, speed, technology, customer journey, checkout, delivery and mobile.
• Access at-a-glance retail trends 2017 infographics, by sector, analysing multi-channel capability of retailers across the UK

"Many retailers are still failing to nail basic multichannel services. The good news is that small, incremental changes can be truly impactful if your decisions are data-driven and deliberate.

Darryl Adie, Managing Director, Ampersand