About this company
Feefo is the number one choice for both businesses and consumers when it comes to giving and receiving feedback online.
Feefo works with some of the biggest online retailers in Britain – including The White Company, Lands’ End and Charles Tyrwhitt – and has registered huge successes in turning browsers to buyers, as well as enhancing customer service operations.
More than four million reviews have been posted through Feefo since its inception in 2007 and its tie-up with Google (as a licensed partner, Feefo customers get gold stars in both natural and paid-for search) has had a dramatic effect in the online presence of the companies it works with.
Feefo ensures only genuine customers are allowed to leave feedback, ensuring that the honesty and integrity of the reviewer is paramount. Indeed, Feefo is 100 per cent confident that all of the feedback it generates is true and accurate. However, not all feedback on other websites is this transparent. Some edit, some twist and some refuse to publish negative comments.
Feefo is campaigning to stamp this out and ensure that customers have faith in feedback.